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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Harrah

June 10, 2025

5  out of  5
rating by Elizabeth Harrah
"Having insured four teenage drivers through the years and spent many calls with the wonderful staff about issues, we've always had pleasant experiences. We've been provided with suggestions to take classes to lower our rates across all of our drivers and as our children married and moved. And even though one of our children was in the process of moving out of state and was in an accident, Caitie Yoes took the time to assist her while she obtained an agent in a different state. The customer service has always been exceptional going back to the day we initiated our policy and the moment we made home improvements when both Garrett and former employee Jake made home visits to ensure our home was adequately insured. In my 40 years of being insured as an adult, I am most satisfied with this specific agency from Caitie, Chase, Brendan, and the brief conversations I have had with Claudia. I am sure I will have the same with any other staff member of Garrett's team. I highly recommend State Farm as long as they are a reflection of the service of Garrett Schafer's Agency. If you have teenage driver's, rest easy, they will hold your hand and be there for them from day one. Since each policy is individual, it is a jumpstart for 'adulting.' When they leave the nest, they take, not only the policy, but State Farm, Garrett, and his team who will be there to help them if they breakdown in the middle of nowhere."
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Juan Sarabia

June 2, 2025

5  out of  5
rating by Juan Sarabia
"I was filling out car insurance applications on Facebook and State farm was one of them. Kevin gave me a call and after answering a few easy questions I had a few policies to choose from. I was insured in about 30 mins. Hey Garrett, this man Kevin also got me life insurance! Garrett Schafer has a great team and you should give them a call"
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Ben Hollon

May 29, 2025

5  out of  5
rating by Ben Hollon
"Caitie is a very professional, knowledgeable, amiable, respectful, and quickly responsive to our needs, situation, emergencies, and our family coverage of State Farm products and services! Caitie will go beyond the call of duty to help our family! Caitie has always made herself available to make sure our family needs and concerns have been met! We had a situation where the other driver was at fault, and we needed to file a claim with his insurance company. Caitie researched for his insurance company name and contact information, confirmed that he was actually covered, and forward all this to us to get the claim started with the other driver's insurance company. Thank you, Caitie, for the excellent customer service that you have always provided our family. Caitie is Extraordinary Customer Service Manager and gets a 5 STAR rating from our family!!"
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Jaylan Scott

May 27, 2025

5  out of  5
rating by Jaylan Scott
"Never thought I’d leave a review for an insurance company but customer service is always perfect. Anytime I have ever asked for anything they respond way more promptly than you could even imagine."
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Alex Harrah

May 21, 2025

5  out of  5
rating by Alex Harrah
"Caitie was so kind and helpful for me! I had just moved, and got rear-ended. She helped explain and help me with the process the entire time."
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Lauren Pritchard

May 21, 2025

5  out of  5
rating by Lauren Pritchard
"I recently had to file a claim and Catie was so helpful. She works fast, always answers the phone, and goes above and beyond. She even coordinated me leaving my rental car at the repair shop so I could pick up my car without having to tag team with someone! She thinks of everything! This branch is the best state farm I have worked with!"
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yuli cuenca

May 13, 2025

5  out of  5
rating by yuli cuenca
"Claudia Cabanillas took care of us! Super helpful and professional. Thank you!"
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William Joy

May 7, 2025

5  out of  5
rating by William Joy
"Caitie and all of the staff are friendly, professional and prompt in answering all of my questions and helpful in finding savings on all of our home and auto policies."
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Jim Lawson

April 3, 2025

5  out of  5
rating by Jim Lawson
"I called yesterday and spoke with Kevin Terry and he helped me out so much.He even stayed on the phone while I canceled my other insurance. People like Kevin make getting something new more easier to understand. Thank you"
We responded:
"Thank you so much for the kind words, Jim. We are so happy Kevin was able to provide you with such exceptional service. Thank you for choosing our agency."
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C. Joy

March 31, 2025

5  out of  5
rating by C. Joy
"Garrett’s team has been very helpful and consistently responsive. I have added 2 new cars and replaced a car within our policy. Each time they’ve made the process very easy for me. Caitie and Brendan both took time to research the best policies for us, explain details, and answer all questions. I would recommend to anyone! Polite, timely, knowledgeable and professional."
We responded:
"Thank you for the kind words, C. We are very happy to hear that our team was able to provide you with such timely and professional service. Thank you for choosing our agency."
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Srini

March 27, 2025

5  out of  5
rating by Srini
"I always had great experience with State farm. However the costs have gone up and I was shopping around even though I have a current policy with them. Caitie at Garret Schafer’s office sealed the deal, and allowed me stay with State farm. She helped me find ways to bring my costs down, close to those other popular insurance companies. She is knowledgeable, patient and hardworking. I highly recommend giving Caitie a call!"
We responded:
"Srini, Thank you so much for your thoughtful review! 😊 We're thrilled to hear that Caitie was able to help you find ways to reduce your costs while keeping you with State Farm. She truly works hard to ensure our customers get the best value and service. We appreciate your recommendation and are always here to help whenever you need it!"
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Kyle Matlock (That Broke Car Guy)

March 25, 2025

5  out of  5
rating by Kyle Matlock (That Broke Car Guy)
"Justin helped me out with a situation I had recently and was a great help. My car has the engine pulled out and I didnt want to pay insurance on that car while it isn’t running. He helped me out with getting in touch with my local government to cancel my registration so that they could pause my insurance until I get the motor reinstalled. It took me all of 5 minutes to get the process set up so I could start saving $100/mo on my insurance."
We responded:
"Kyle, Wow, we're so glad Justin was able to assist you in navigating your situation and saving you money on your insurance. He truly goes the extra mile to help our customers! If you ever need anything else, we’re always here for you."
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Stephen Johnson

March 21, 2025

5  out of  5
rating by Stephen Johnson
"Katie helped me so much. She even helped me find discounts.Very impressive!"
We responded:
"Stephen, Thank you for your wonderful feedback! 😊 We're so glad to hear that Katie was able to help you find discounts and make your experience even better. She truly goes above and beyond for our customers! If you ever need anything else, we’re here to help."
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Todd Kirkland

March 21, 2025

5  out of  5
rating by Todd Kirkland
"Garrett Schafer was very helpful and was able to get me a better rate than I am currently paying. Garrett was extremely attentive to my needs and he made me very happy to join the State Farm Family. I would advise anyone to use Garrett, best rates for my two cars and renters insurance policy. Thank you for everything."
We responded:
"Todd, Thank you so much for your kind words! 😊 We're thrilled to hear that Garrett was able to get you a better rate and provide excellent service. It's great to know you're happy to be part of the State Farm family! We truly appreciate your recommendation and are always here if you need anything."
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Alok Lokesh

March 14, 2025

5  out of  5
rating by Alok Lokesh
"The team is very responsive and always assisting on time."
We responded:
"Thank you for the kind words, Alok. We are so glad our team was able to assist you. Thank you for choosing our agency."
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MT Photography

March 11, 2025

5  out of  5
rating by MT Photography
"I had a problem that needed immediate attention and I called the office and the staff (Claudia C) was able to get what I needed changed and sent to me. I'm always on the go with my business and need an Insurance agent who is able to accommodate my needs. This is definitely the agency."
We responded:
"Thank you for the kind words. We are so happy our team was able to assist you with all of your insurance needs. Thank you for choosing our agency."
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David Altfeld

March 10, 2025

5  out of  5
rating by David Altfeld
"My account was transferred to Garrett years ago when my agent retired. I was a little worried at first, but Garrett and his team have always been very helpful with any request I have."
We responded:
"Thank you for the kind words, David. We are so happy we were able to help with all of your insurance needs. Thank you for choosing our agency."
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Lynzi Kiser

March 8, 2025

5  out of  5
rating by Lynzi Kiser
"We’ve been with Garrett Schafer’s office for at least 15 years now. State Farm isn’t the cheapest insurance out there but we stay for the customer service and how well his staff takes care of us. Caitie has been such a pleasure to work with. She is quick to respond to our questions and gets us the information we need quickly. 2 of my daughters are on their own now and they’ve stayed with Caitie and Garrett for the same reason. They’ve worked through many accidents with all of us. They are the best!"
We responded:
"Thank you for the kind words, Lynzi. We are so happy to have had the opportunity to keep you properly protected for all of these years. Thank you for choosing our agency."
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Leigh Boston

March 6, 2025

5  out of  5
rating by Leigh Boston
"We have been with State Farm for over 30 years, and Garrett Schafer and his amazing Team have become like extended family to us. Caitie, Justin and Claudia are a joy to work with. Each time I call (which is often) they patiently and thoughtfully review my options and quickly resolve the issue. I am so grateful to have such a knowledgeable and dependable team to turn to…especially in a crisis. Thank you!"
We responded:
"Thank you for the kind words, Leigh, and thank you for the opportunity to keep you properly protected for all of these years. Thank you for choosing our agency."
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Roger Bearden

March 5, 2025

5  out of  5
rating by Roger Bearden
"Brendan Anderson was very helpful and professional, 2 thumbs up."
We responded:
"Thank you for the kind words, Roger. We are glad our team was able to provide you with such exceptional service."
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Phillip Clancy

March 3, 2025

5  out of  5
rating by Phillip Clancy
"Kirby was amazing to work with! From start to finish, he made the process of getting insurance smooth, stress-free, and even enjoyable. His knowledge and expertise were evident, but what really stood out was his genuine care and dedication to finding the best coverage for my needs. He took the time to explain everything clearly, answered all my questions with patience, and made sure I felt confident in my decision…"
We responded:
"Thank you for the kind words, Phillip. We are so happy our team was able to assist you in such an excellent manner. Thank you for choosing our agency."
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Craig Ogden

February 28, 2025

1  out of  5
rating by Craig Ogden
"Beware!! I left this agency due to falsifying Information to outside agencies stating that my vehicle was not insured by their agency when it actually was. My policy was initially paid in full for six months. I also experienced increased rates for insurance on my vehicles which were over 10 years old with no accidents and an excellent driving record. Shop around! You can receive better rates and customer service elsewhere!"
We responded:
"Hi Craig, I'm extremely sorry to hear about your experience. Your feedback is important to us, and I would appreciate the chance to discuss this further. Please reach out to me directly so we can address your concerns. Thank you for bringing this to our attention."
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Greg Powichroski

February 28, 2025

5  out of  5
rating by Greg Powichroski
"Claudia was very helpful and pleasant, and even offered me to make my car payment in two installments. Which I did."
We responded:
"Thank you for the kind words, Greg. We are very happy our team was able to assist you. Thank you for choosing our agency."
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Maite Amante

February 13, 2025

5  out of  5
rating by Maite Amante
"Garrett Schafer & Claudia Cabanillas and there team are the best polite professional understanding and overall best customers service thank you."
We responded:
"Thank you for the kind words, Maite. We are very happy our team was able to assist you. Thank you for choosing our agency."
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Earnest Wagner

February 13, 2025

5  out of  5
rating by Earnest Wagner
"I spoke with Justin this morning and he was very helpful and helped me handle my situation perfectly. He is a life saver"
We responded:
"Thank you for the kind words Earnest, and we are glad our team was able to assist you. Thank you for choosing our agency."